Warranty General Terms and Conditions
Our carpet comes with guarantees that cannot be excluded under
the New Zealand Consumer Guarantees Act.
Cavalier Bremworth warrants that its carpets will perform
appropriately for each of the warranties given and in accordance
with the grading indicated on its sample labels. If the
carpet has been cared for and maintained in accordance with our
care recommendations, and used only residentially, and a problem
has arisen, we will either:-
- Repair the carpet
- Replace the carpet in the affected area
- Provide payment for the carpet in the affected area as per the
depreciation table outlined below. The payment will apply
only to a new carpet of the same or comparable carpet manufactured
by Cavalier Bremworth. Please see the table below which
outlines the replacement value in relation to the age of the
carpet.
Warranty Replacement value.
This will be determined from the date of installation of your
carpet by a Cavalier Bremworth Warranted Dealer.
First 3 years
100%
Years 4-6
70%
Years 7-9
40%
Years 10-12
20%
Years 13-15
10%
Warranties are extended to the original purchaser of the carpet
and are not transferable. The warranty is solely for the use of the
carpet in a private residence in accordance with the carpets rating
recommendation/s. The warranty only applies to first quality
carpets and is not applicable to carpets sold as seconds.
Carpets must be properly installed over underlay in accordance
with the Australian and New Zealand Standard AS/NZS-2455 for
installation and maintained in accordance with the care
recommendations provided.
Failure to appropriately install the carpet as per the standards
and to maintain the carpet as outlined in accordance with the
carpet care recommendations provided at the time of purchase could
void all or part of the warranty coverage. Our warranties do
not cover damage resulting from accidents or abuse such as soiling,
burning, flooding, cutting and damage caused by pets.
Warranties do not cover carpet which has been treated after
installation with any topical chemicals such as fungicides, stain
resist treatments or cleaning agents which have affected the
properties of the carpet. It does not cover damage caused by
prolonged or excessive moisture.
Warranties do not cover damage to your carpet caused by the
failure of the underlay, damage caused by underfloor heating, or
from laying carpet over another carpet.
Under these warranties, Cavalier Bremworth will not pay
consequential or incidental damages, including any loss, expense or
damage other than to the carpet itself.
The benefits to you as a consumer under this warranty are in
addition to other rights and remedies that you have under a law in
relation to goods or services to which the warranty relates.
What to do in the event of a problem with your
carpet
Should you have a concern about your Cavalier Bremworth carpet,
you must first contact the retailer who sold and installed your
carpet. They will make an inspection and if unable to remedy
the issue, they will lodge a formal request to our Consumer
Services team to take this further. A member of the
Consumer Services team will be in touch to discuss the issue and
arrange an inspection if required.