Warranty

Our four-point warranty

It's important to have confidence in the quality of the carpet you buy. With more than 50 years experience in designing and making premium quality carpet, Cavalier Bremworth offers a lifetime warranty against carpet defects.  Our four-point warranty includes a five-year insect resist warranty and a guarantee on the completed installation when carpet is bought from a Cavalier Bremworth Warranted Dealer. It also includes a promise that all our wool carpets are made in accordance with Environmental Choice standards.

Our warranty general terms and conditions should be read alongside these warranties.

1.       Lifetime warranty against carpet defects

We warrant your Cavalier Bremworth carpet against all manufacturing defects during its lifetime so long as:-

• The carpet was bought and installed through a Cavalier Bremworth Warranted Dealer
• The carpet has been properly maintained and used for residential purposes at all times since its original installation

Please note that shading or permanent pile reversal is not considered a manufacturing fault.

2.      Five year insect resist warranty

Your Cavalier Bremworth carpet has been treated to deter insect and moth infestation.  Should a problem be reported within five years of purchase, we will repair, replace or treat the affected area, providing the carpet has been properly maintained and used for residential purposes.

It is important to note the insect deterrant chemical is embedded in the carpet fibre and needs to be ingested by the insect to have an effect and stop further spreading - this will mean fibre loss can occur.  This treatment does not stop insects from entering your home.  Thorough and regular vacuuming around the skirting boards and under infrequently-moved furniture will help prevent infestation.  Failure to properly maintain these areas can void all or part of the warranty coverage.

3.      Residential installation warranty

Cavalier Bremworth sells its carpets through an approved network of Warranted Dealers. This means we can extend our warranty on residential carpets to the completed installation in the event of any faulty workmanship.

4.      Environmental warranty

All Cavalier Bremworth wool carpets carry Environmental Choice NZ certification, meeting stringent environmental standards in their manufacture including materials used, energy consumed, water conserved, waste produced and discharged, and emissions.

Please Note:  Shading/Permanent Pile Reversal

All cut pile carpets, particularly plush pile carpets will develop lighter or darker patches over time.  Known as "shading", "puddling" or "watermarking" it is caused by the permanent bending of the carpet pile fibres which then reflect the light differently.  In this respect, cut pile carpets are very comparable to other textiles such as suede and velvet - which also show light and dark areas and are appreciated for this very quality.  The extent to which shading occurs cannot be accurately predicted or prevented and is most often related to the location of use.

Shading does not affect the wear or durability of the carpet and is not recognised as a manufacturing flaw or defect.  It is very important that you understand this characteristic before you buy a cut pile carpet.  This topic was recently highlighted in the media - please see our news story on shading and view the associated video.

Batch Variation

Colour and/or texture will vary from dye-lot to dye-lot.